What Cornerstone's Customers Say

"'Trust' is the word that comes to mind when I think of our relationship with Cornerstone. We trust them to get it right, because they've proven to us over the years that they do. They sweat the details. But we also trust them because they're honest. Cornerstone has processed well over $1 million dollars of our cash. Every month when we reconcile the numbers, the Cornerstone receipts tie out to the penny. Not only that, they've saved us thousands of dollars by catching billing setup errors we made."

Kevin, Co-Owner
Southeast Security Company

"It took us a while to decide to work with Cornerstone. We were concerned that we would lose control of our data and our cash, but the opposite happened — we have more time to focus on the things that are important. Our information is completely safe with Cornerstone and having them do the remittance processing has saved us money.

So far, Cornerstone has saved me more time than I care to think about. We should have started working with them years ago."

Anne, Co-Owner
Midwest Security Company

"I believe in outsourcing the billing services to Cornerstone. For my leasing company alone — I save between 8-10 hours a week. Cornerstone used to do the billing for my answering service company, too. We moved it in house because my people thought they could do it better...however, we recently moved it back to Cornerstone. They do a great job!"

"I really like the ability to access my customer data from any location — I can connect to the Cornerstone secure site from my laptop."

Doug, Owner
Midwest Leasing Company,
Answering Service Company,
and Security Company

"Being able to use the invoice to communicate with my customers is a real asset. Due to a police decision to not respond to "unverified alarms", we recently implemented an Alarm Response Service. We used the invoice to communicate what the service is and gave the customers the opportunity to opt out of the service on the back of the remittance coupon. With Cornerstone's help we were able to get this set up and in the mail in three days...we communicated quickly and effectively with all of the customers who were affected."

"Setting up our account data went much faster and smoother than we expected. We extracted the raw data from our old DOS-based software, and sent it to Cornerstone late on a Friday. By Tuesday morning, the data conversion was done and we logged into our account base in ALARM and began working. The conversion was extremely accurate...we double-checked all the recurring charges, and everything footed — to the dollar."

John, Owner
Midwest Security Company

"By outsourcing our recurring billing, Cornerstone saves us about 20 hours a month. The pre-billing audits that Cornerstone does has uncovered customers not set up for recurring billing. Cornerstone takes care of all that and that saves us both time and money."

Angie, Owner
Midwest Security Company

"I am very happy with Cornerstone's software and billing services. My billing used to be done by a company that did not give me real-time access to the recurring information. That made it difficult to know where things stood. Now all I have to do is go online and the software is pretty easy to use. It's just me in the office and it's nice to have Cornerstone's help."

Brian, Owner
Midwest Security Company

"I was a big proponent to outsource the billing. With so many things on my plate, I didn't have enough hours in the day to get everything done. Outsourcing the billing to Cornerstone has been a great move...not only do they save us time, they save us headaches. They get an A+ in making sure things are correct. Cornerstone treats our customers like they are their own."

Cindy, Consultant
Southeast Security Company

"I used to run the bills using QuickBooks. I really like the ALARM program because everything is right there in one place — the service information, the installation information, recurring information, phone numbers, etc. Just that alone saves me a lot of time."

Tracy, Accounting Manager
Midwest Security Company

"At first I was leery about making the change…we needed to upgrade our software but I wasn't sure about outsourcing the billing. Now, I don't know what I'd do without Cornerstone. They helped me get up to speed quickly."

Regina, Office Manager
Midwest Security Company

"I love having your billing service! I now have the time to keep on top of our Fire Maintenance services. My responsibilities in the office have grown as a result of more time — I now do everything in the office from the signing of the contracts to paying the bills."

Amanda, Office Manager
West Coast Security Company

About four months after outsourcing the billing to Cornerstone...

"I am almost all caught up…ALL my past dues are out AND ALL my renewals are up to date. This is great!"

Lisa, Billing Manager
Midwest Security Company