What You Get

We work for you every day…here’s how:

What Cornerstone Provides

Our services give you a lot of bang for your buck. Below are more specifics about our services, so you can see our well-defined processes and our attention to detail:

Hard Copy Invoices:

  • First-class postage
  • Outbound #10 double-window mailing envelope
  • Return #10 window envelope
  • Laser-printed, perforated 2-sided color invoice form front and back with customizable messaging options and tear-off coupon allowing payment by credit card
  • Any prior open invoice amounts printed as balance forward, so invoice also serves as a statement
  • Customers not due for a recurring invoice receive a statement of any open balances (optional, uses same format as invoice)
  • Postal (CASS) certification of billing addresses, adding zip+4 if missing
  • Mailing barcode added to speed processing
  • Mailing process to fold, stuff & mail invoices on time

Autopay Invoices:

  • Create detailed batch files (account #, card information, etc.) for subscribers opting for automatic credit card billing (Visa, Master Card, Discover & Amex)
  • Create detailed batch files (account #, bank information, etc.) for subscribers opting for automatic EFT bank debit
  • Autopay batch files aggregated and saved for submission/processing on or about the 1st of the month of the cycle billed
  • EFT batch files submitted on the 1st through the national NACHA network
  • Credit card batch files submitted through Cornerstone’s merchant account (merchant fees charged as a pass-through, see last section below)

Other:

  • Pre-billing audits to check for setup errors
  • Screen out invoices/statements not requiring mailing (zero due, ‘no print’ designation)
  • Manually print & mail aggregated ´dealer´ invoices

Processing, Posting & Depositing Checks (Except Basic Billing):

  • Sort inbound mail, extract checks and coupons
  • Image each check and archive (for audit purposes)
  • Record account number, check number, and payment amount
  • Look up account in ALARM, post payment to correct invoice(s)
  • Troubleshoot mismatched payments/discrepancies as needed
  • Log note significant under- or over-payments in Alarm software
  • Deposit & clear checks (Cornerstone covers deposit fees)
  • Review physical coupons for subscriber comments or notes; if any,
    log note these in the Alarm software

Real-Time, Online Account Management System:

  • 24x7 access to your accounts & current data from any internet connected computer
  • Use of powerful ALARM account management software (a $4,000+ value)—see Software for more details of dozens of features and reports
  • Daily local and remote data backups
  • Real-time support from Cornerstone, ability to connect to your login screen to assist with software questions

Credit Card and EFT Processing:

  • Posting of cleared credit card & EFT payments to ALARM, removal of auto-payments that don’t clear
  • Most failed autopays re-run in the next batch and problems/issues such as insufficient funds (NSFs), stolen cards, closed accounts, etc. are flagged for your review/follow-up
  • One-time credit card payments directed to Cornerstone processed each Wednesday and Friday
  • Manual EFT payments processed weekly
  • Log notes left & billing method changed for autopayments failing twice

Reporting & Payment of Receipts:

  • Recaps Reports including several financial and account tallies sent at the end of each month
  • Detailed Cash Receipts Reports sent at month-end
  • Payment of subscriber receipts to dealer’s account via direct deposit based on predefined schedule
  • Copies of subscriber notes/communications sent to dealer at least once monthly

There's even more! Certain exception items are passed through at cost, including:

  • Merchant fees for card charges (usually 3%)
  • NSF or EFT return item charges
  • Credit card chargeback fees
  • Manual/missing account number items requiring lookup

Take a look at our Comparison Chart of different Plans, Get a Quote or call us today at 888-629-8101.